Effective Date: 12 October 2026
1. Introduction
These Booking Terms & Conditions govern registration, payment, cancellation, postponement, transfers and participation in training programs organised by MCG Maritime & Energy Institute (MCGMEI), operated by Messe Rand Consulting Group BV in the Netherlands.
By submitting a booking, the client or delegate agrees to comply with these terms and any additional conditions communicated for the relevant program.
2. Course Registration and Booking
Participants may register for courses through the Institute's official website or by contacting the Institute via its designated email address.
Upon receipt of a booking request, MCGMEI will confirm availability and provide the necessary registration instructions.
A booking will be considered confirmed once the Institute has issued written confirmation. Where applicable, the confirmation will include the course details, program dates, fees and payment instructions.
For customised institutional training programs, bookings and contractual arrangements will be confirmed in writing between MCGMEI and the commissioning organisation.
3. Payment Terms
Following confirmation of a booking, an invoice will be issued with the relevant payment instructions and bank details.
Payment must be received in full no later than 14 days before the commencement of the course, unless otherwise agreed in writing.
Payments may be made in euros (EUR) or US dollars (USD), as specified on the invoice.
Secure online payment by debit or credit card may be available where offered by the Institute.
All bank transfer charges must be borne by the client. MCGMEI will not be responsible for payment shortfalls arising from bank charges.
Fees will include VAT where applicable under the relevant invoicing arrangements.
For bookings made less than 14 days before the course begins, payment arrangements must be agreed with the Institute in writing.
Failure to make payment within the stipulated period may result in the booking being cancelled or participation being withheld, subject to the applicable contractual terms and law.
4. Cancellation Policy
All cancellations must be submitted in writing by email to the Institute's designated registration or administrative contact.
A minimum of 21 days' written notice before the course commencement date is required to cancel without cancellation charges under this policy.
For cancellations received at least 21 days before the course, refunds are subject to a 5% administration deduction and any applicable bank charges. See section 6 below.
For cancellations received less than 21 days before the course begins, MCGMEI reserves the right to apply a cancellation fee of up to 100% of the course fee, subject to the applicable contract and law.
The effective cancellation date will be the date on which the Institute receives the written notice.
Clients are encouraged to communicate cancellations as early as possible to minimise administrative and program delivery costs.
5. Postponements and Transfers
Delegates may request to defer their participation or transfer their booking to another course, provided the request is submitted in writing and approved by MCGMEI.
Transfers to another course carrying the same fee may be processed without additional charges.
Where the replacement course carries a higher fee, the delegate or commissioning organisation will be responsible for paying the difference.
Any transfer to a course with a lower fee will be subject to written agreement with the Institute.
Approval of postponements and transfers will depend on availability and the suitability of the alternative program.
For institutional or customised training programs, postponement and transfer arrangements will be governed by the written agreement between MCGMEI and the commissioning organisation.
6. Refund Policy
Refund requests must be submitted in writing to the Institute.
Refunds are available for cancellations received at least 21 days before the course commencement date.
An administrative fee of 5% will be deducted from eligible refunds.
Any bank or transfer charges incurred in processing a refund will be borne by the client.
Cancellations received less than 21 days before the course begins are not eligible for a refund under this policy, subject to applicable law and any specific contractual arrangements.
Cancellation or Postponement by MCGMEI
If MCGMEI cancels or postpones a course, affected delegates will be offered the option of a full refund of the course fee paid or transfer to another program without a transfer penalty.
Where a program is rescheduled, the Institute will communicate the revised arrangements to registered participants as soon as reasonably practicable.
Refunds and alternative arrangements will be handled in accordance with the applicable contract and mandatory legal requirements.
7. Course Delivery and Program Changes
MCGMEI endeavours to deliver its programs in accordance with the published course descriptions, schedules and learning objectives.
The Institute reserves the right to make reasonable changes to program content, trainers, venues, schedules or delivery arrangements where necessary for operational, academic or other legitimate reasons.
Where a material change or cancellation affects a confirmed booking, MCGMEI will notify the affected participants or commissioning organisation and communicate the available options.
For tailored training programs, delivery arrangements, duration, location, study visits and other specific requirements will be agreed in writing with the client.
8. Delegate Participation and Conduct
Delegates are expected to participate professionally, respect trainers and fellow participants, comply with venue requirements and follow reasonable instructions relating to program delivery, safety and security.
MCGMEI reserves the right to take appropriate action in response to serious misconduct, disruptive behaviour or breaches of applicable safety requirements.
Where a delegate is excluded from a program due to misconduct, any refund or payment implications will be determined by the applicable contract and law.
9. Certificates of Completion
Subject to the requirements of the relevant program, participants who successfully complete their training will receive a certificate issued by MCG Maritime & Energy Institute.
The Institute may establish attendance, participation or assessment requirements for individual programs and will communicate such requirements to delegates where applicable.
Certificates recognise completion of the relevant program and must not be represented as a statutory licence, regulated professional qualification or external accreditation unless expressly confirmed by the Institute.
10. Delegate Complaints and Grievance Procedure
MCGMEI is committed to delivering high-quality professional training and maintaining transparent communication with its delegates and institutional clients.
The following procedure applies to complaints relating to program delivery, administration or participant experience.
Step 1: Informal Resolution
Delegates are encouraged to raise immediate concerns with the course administrator or designated program representative during the training.
Step 2: Formal Written Complaint
Where an issue cannot be resolved informally, the delegate may submit a written complaint to the Institute's designated administrative contact by email or post to its registered office.
The complaint should include the delegate's details, the program concerned, a description of the issue and the preferred resolution, where applicable.
Step 3: Acknowledgement and Response
MCGMEI will acknowledge formal complaints and endeavour to provide a substantive response within seven working days of receipt. Where further investigation is required, the Institute will inform the complainant of any expected delay.
Step 4: Program Evaluation
Delegates may also be invited to complete evaluation forms during or after the program. Feedback will be used to assess training quality and identify opportunities for improvement.
Complaints will be handled fairly and confidentially, subject to the information-sharing requirements necessary for investigation and resolution.
11. Privacy and Personal Data
Personal data collected during registration, payment processing and program administration will be handled by Messe Rand Consulting Group BV in accordance with applicable Dutch and European Union data protection legislation, including the General Data Protection Regulation (GDPR).
Further information is available in the MCG Maritime & Energy Institute Data Protection and Privacy Policy.
12. Contact Information
For course bookings, payment enquiries, cancellations, postponements and complaints, please contact:
MCG Maritime & Energy Institute
MCG Maritime & Energy Institute is an operating division of Messe Rand Consulting Group BV.
The Netherlands
General Enquiries: info@mcgmei.org
Course Registration: registration@mcgmei.org
Finance and Payments: finance@mcgmei.org
Postal Address: Westplein 12–14, 3016 BM Rotterdam
The Netherlands
13. Applicable Law
These Booking Terms & Conditions shall be interpreted in accordance with applicable Dutch law and relevant European Union legislation.
Nothing in these terms is intended to exclude or restrict any mandatory rights or protections available under applicable law.
Where a separate written agreement has been entered into between MCGMEI and a commissioning organisation, the specific contractual provisions of that agreement will apply to the extent relevant and legally permissible.
14. Amendments to These Terms
MCGMEI reserves the right to update these Booking Terms & Conditions when necessary. The applicable terms will be communicated or made available to clients and delegates at the time of booking.
Changes will not override contractual rights already established or mandatory legal protections.